A pharmacy technician, sometimes known as a pharmaceutical technician, is a health care provider who performs pharmacy-related functions, generally working under the direct supervision of a licensed pharmacist. Pharmacy technicians work in a variety of locations (usually in community, retail, and hospital pharmacies), but can also work for long-term care facilities, pharmaceutical manufacturers, third-party insurance companies, computer software companies, or in government or teaching. Job duties include dispensing prescription drugs and other medical devices to patients and instructing on their use. They may also perform administrative duties in pharmaceutical practice, such as reviewing prescription requests with doctor’s offices and insurance companies to ensure correct medications are provided and payment is received.
In recent times, pharmacy technicians also speak directly with the patients on the phone to aid in the awareness of taking medications on time. In many countries, both developed and developing, the relative importance of pharmacy technicians within the pharmacy workforce has been amplified in recent years, largely as a reaction to pharmacist shortages, resulting in an increase in their numbers and responsibilities; alternative medicine, pharmacotherapeutics, customer care, retail and hospital software systems, inventory management, and infection control.
Practical training, such as completing an internship in a pharmacy, is also often required as part of training for employment as a pharmacy technician. Many employers favor pharmacy technicians to be certified with a national or local pharmacy board, such as by passing a standard exam and/or paying a fee. In the United States, voluntary certification is available through many private organizations. Elsewhere, such as in Tanzania and the United Kingdom, pharmacy technicians are required to be registered with the national regulatory council.
In the United States, there is no mandated regulatory agency governing the training of Pharmacy Technicians. Each state has a Board of Pharmacy which regulates the licensure of Pharmacy Technicians in their state. Licensure requirements vary widely by state. Some states require training from board-approved schools, PTCB certification, on-the-job training or no requirements at all. There are two national examinations for the certification of pharmacy technicians.